Privacy Policy

Xpress Auto & Diesel ("we," "us," or "our") operates the website at xpressautodiesel.com (the "Site"). This Privacy Policy explains what information we collect when you visit or use the Site, how we use that information, and how we protect it. By using the Site, you agree to the practices described in this policy.

This policy is provided for informational purposes only and does not constitute legal advice.

What This Website Does

The Site provides information about automotive, diesel, commercial truck, fleet, mobile, trailer, and heavy-equipment repair services offered by Xpress Auto & Diesel at locations in Tyler, Lindale, and Nacogdoches, Texas. Visitors can learn about our services, find location and contact information, and submit a service request or contact inquiry.

Information You Provide to Us

Contact and Service Request Forms

When you submit a contact inquiry or service request through the Site, we may collect the information you voluntarily provide, which may include:

• Your name
• Email address
• Phone number
• Vehicle or equipment information (year, make, model, engine, mileage)
• The service you are requesting
• Your preferred Xpress Auto & Diesel location (Tyler, Lindale, or Nacogdoches)
• A description of the problem or service need
• Any other information you choose to include in your message

We use this information to respond to your inquiry, process your service request, communicate with you about the requested service, determine the appropriate location or repair path, and provide customer service.

Phone and Direct Contact

If you contact us by phone, we may retain information you share during that conversation as reasonably necessary to assist you and maintain business records.

Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically by the website platform or hosting infrastructure, which may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the Site
• Referring website or search terms

This information is used to operate, maintain, secure, and improve the Site. We do not use this information to identify you personally unless you have also submitted a form or contacted us directly.

Cookies and Similar Technologies

The Site may use cookies or similar technologies to support basic website functionality. Cookies are small text files stored on your device by your browser. You can manage or disable cookies through your browser settings, though doing so may affect how some parts of the Site function.

If analytics tools are used on the Site, they may collect aggregated information about how visitors interact with the Site. We do not use advertising tracking pixels or retargeting technologies on this Site.

How We Use the Information We Collect

We use information collected through the Site to:

• Respond to customer inquiries and service requests
• Communicate with you about the services you requested
• Determine the appropriate Xpress Auto & Diesel location or repair path for your needs
• Provide customer service
• Operate, maintain, secure, and improve the Site
• Maintain appropriate business records
• Comply with applicable legal obligations

We do not use your information for unrelated marketing purposes or sell it to third parties.

How We Share Information

Service Providers

We may share information with third-party service providers that help us operate the Site or our business, such as website hosting, form processing, or communication platforms. These providers are permitted to use your information only as necessary to provide services to us.

Legal Requirements

We may disclose information if required to do so by law, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Xpress Auto & Diesel, our customers, or others.

Business Transfers

If Xpress Auto & Diesel is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

We do not sell personal information.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no internet transmission or electronic storage system can be guaranteed completely secure, and we cannot promise absolute security.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including responding to service requests, maintaining business records, and complying with applicable legal obligations.

Children

This Site is intended for customers seeking automotive, diesel, fleet, truck, mobile, and equipment repair services. It is not directed toward children. We do not knowingly collect personal information from children. If you believe a child has submitted information through the Site, please contact us so we can address it appropriately.

Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically.